Ninchat - Secure chat for your enterprise

May 24, 2016

Use Ninchat like a pro on desktop!

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Here's a little tutorial post for you.

You may be happy running Ninchat in your favourite browser, but did you now there are ways to make your team communication and handling of customer service chat queues even better?

We gathered a few tips for more advanced use of Ninchat for Chrome, Firefox and Internet Explorer users.

Run Ninchat like a desktop application (Chrome)

If you're a Chrome user, you can use Ninchat like a desktop application. The desktop application runs in its own window, separate from the browser. It can be pinned to Windows taskbar and Start menu, so you can quickly access and start Ninchat at any time and you don't have to find it amongst the browser tabs.

Here's how to do it: Go to Ninhat App page on Chrome Web store: https://chrome.google.com/webstore/search/ninchat and click "Add to Chrome".


2) After installing the app, you will find Ninchat in your Chrome Apps: chrome://apps
Open the apps page and right-click the Ninchat icon. Select it to "Open as a window" and then again right-click and select "Create shortcuts..."


This will create Ninchat "application shortcut" to your desktop and Ninchat opens in its own window. As said, you can pin Ninchat to your taskbar and Start menu to quickly access Ninchat.
The desktop application works otherwise just like in browser - notifications and other functions work fine.

 

Pin and auto-start Ninchat tab (Firefox)

While Firefox does not have desktop application feature like Chrome, you can pin the Ninchat tab to the browser and keep Ninchat always open and just a click away. Pinned tab is small and can't be closed by accident, and it's automatically open when you start Firefox.

How to do it: Open Ninchat in Firefox and right-click the tab and select "Pin Tab".


That's it. Now you see the Ninchat tab small on the left. It also shows a notification icon when something happens in Ninchat.

 

Pin Ninchat to Windows taskbar (Internet Explorer)

Here's a cool tip for Internet Explorer (IE) users! While the browser lacks the support for desktop notifications, we have something similar for you.

Instructions: IE allows you to create kind of similar desktop applications from websites. Open Ninchat.com in IE and click the Tools menu (gear icon). Select "Add site to apps" and in the following popup window, click "Add".


Ninchat then opens up in a new window and you will see Ninchat in the Windows taskbar. Right-click the taskbar element and select "Pin to taskbar". This way you can quickly access and start Ninchat from there at any time. You can now also find Ninchat from the Windows Start menu.


The cool part: Taskbar element also works as a notifier. When you don't have Ninchat open and customer enters a chat queue, the Ninchat bar starts to blink and you will instantly notice the customer!

(Please note that the newer Edge browser, that ships with Windows 10, does not have this feature yet. But you can still start Internet Explorer from Edge's menu, and do this with it.)

 

Set audio and desktop notifications

Even if you stick with a normal browser, remember to enable audio and desktop notifications for Ninchat (the latter available in Chrome, Firefox and Safari browsers). Notifications allow you to instantly react to new messages, customers in chat queue, etc. - even when you are not looking at Ninchat window.

To do this, go to User Settings. Click the Notifications tab. To use desktop notifications, you may need to first enable the feature for your browser. Click Enable. Follow additional instructions if necessary.


Now you can set notifications for wanted events. When a notification event occurs, Ninchat plays a sound and / or shows a notification box on your desktop when you don't have Ninchat window active.


That's it. We hope these tips make your Ninchat usage even better!

If you any questions about Ninchat, just click the chat buttons on the bottom right.
We are happy to help :)

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