An increasing number of customers receive easy access to care via remote therapy

 

Remote therapy is a flexible digital service that allows quick and low-threshold access to care. Typical uses of remote services are short- and long-term types of therapy and various doctor and nurse appointments. With Ninchat, you can arrange your remote consultations easily and securely.

Access your appointments easily and securely

The consultation begins with a link received by email that leads to the strong identification of the customer. Alternatively, the service may also be available on the health care provider's website via sign-in.

Chat and video appointments can be conducted either as scheduled or on-call appointments. It is possible to add pre-information and symptom surveys. In addition to the Suomi.fi (a strong identification service in Finland), it is possible to also use other authentication services in Ninchat’s chat, bot, and video messaging solutions. 

If needed, you can integrate Ninchat into your current appointment scheduling system.

Advantages of remote therapy

Telemedicine benefits especially customers who have a long distance to their nearest consultation. Long distances increase the threshold for seeking help. Reaching the appointment can be time-consuming. It can also become expensive or even impossible due to the lack of transportation. When using remote therapy, the customer does not have to leave their home for the meeting. They can choose to sit comfortably on their sofa and begin the appointment with a computer or a smartphone.

Remote therapy does not require physical presence. The customer can choose the location that suits them best for participating in the appointment. The comfort of your home can increase the sense of security and remove barriers to participation. Remote services also improve the efficiency of the organization. And it is possible to optimize the service to benefit both the customers and the professionals.

Recently Yle, the Finnish media company, published an article (in Finnish) about perceived customer experience with remote therapy services.

When is remote therapy used?

There are many alternatives when and how to use remote solutions for therapy. You can apply it to both short- and long-term therapy, as well as for rehabilitation and physiotherapy. Hybrid therapy where face-to-face and remote appointments are combined is also possible. In addition, telemedicine used for follow-up visits is steadily growing.

Different nurse and doctor's appointments are also possible to carry out remotely. For example, occupational health and diabetes appointments have been conducted remotely by several hospital districts and private sector operators.

Offer your remote therapy services easily with Ninchat

Ninchat's chat and video consultation platform enable smooth and secure digital services for customers and professionals. With Ninchat, it is quick and easy to start using your remote therapy service. Your team will receive practical training on using the platform as a professional. After the training, they are ready to open the appointment and receive customers securely online. At Ninchat, we also offer comprehensive and continuous technical support for your remote services.

The valuable work mental health associations provide

Yle lists, in their article, entities that do preventive mental work and help individuals with various mental wellbeing issues. For example, the Sekasin-chat is a popular service for young people aged 12-29 that runs on the Ninchat platform.

Satu Raappana from the Sekasin Collective that operates the highly successful Sekasin-chat recently visited the Ninchat Sessions event. She talked in her presentation about how the work they do, using Ninchat, supports the well-being and resilience of young people. You can find Satu’s interesting interview and presentation (in Finnish) here

FIGHT COVID-19 WITH SECURE MESSAGING

Whole Finland stopped in the spring 2020 when coronavirus COVID-19 hit the country. It affected our economy and healthcare the way we have never seen before. Now that the second wave of the virus is underway and vaccine soon to be available, we are better prepared for its consequences. We have taken a huge digital leap as a nation just within nine months. We have switched to remote work and built digital remote appointments.

Digital remote appointments

Digital remote appointment is a doctor’s or nurse’s appointment via an identified video or chat.

Digital remote appointment brings advantages to the customer: it is fast and easy to reach, it is not bound into one place – you can even visit a doctor from your own couch! There are many advantages from the professionals’ point of view, also. The same professional resource can be shared between many different operators because customer appointments can be held via video or chat. If the appointment is cancelled by the customer, the professional can make another customer appointment without having to wait.

In Finland digital remote appointments via identified chat became refundable by the Social Insurance Institution (Kela) in the beginning of May 2020. This made wider use of chat possible in public and private sector healthcare services.

Ninchat can help to build a digital remote appointment with secure chat. Video, audio and writing possibilities are available within the chat. It is also possible to put a lightbot into the chat window to guide customers to the information they need. There are different kinds of reports available within the chat to support your business.

Counselling

COVID-19 has increased the need for counselling services. But at the same time the amount of physical services has been restricted. Chat is a great tool for producing counselling services because customer appointments can be made by a phone or computer. Customers can stay safely at home while getting the service they need.

Ninchat’s chat is secure and easy to use for both, customers and professionals. It is easy for

customers to attend to an appointment at their own turn without physical queueing. For the

professional it is easy to see the customer by chat. If for some reason the appointment gets

cancelled, it is easy for the professional to do something else while there are no customers in the chat.

Sharing the professional’s time between many operators

Sharing the professional’s time between many operators, like hospital units, is cost-effective. It also makes it possible to produce quality services to a larger customer base. Sharing the professional’s time between many operators is possible with Ninchat’s chat. Specialists are often needed in different locations at the same time. As a solution to this, Ninchat offers the Notifier chat alarm system. With Notifier you can easily alarm the specialist in question anywhere. Notifier lets the professional work anywhere because they will get an alarm to their smartphone, and can answer the call from any device. Are you interested in hearing more about easy-to-use and secure chat options?

Ninchat participating in Vertical Accelerator Health Fall Batch

Ninchat is proud to participate in Vertical 2017 fall batch.
Vertical is the first Nordic digital health and wellness startup accelerator. It runs a four-month accelerator program twice a year in Helsinki, Finland.

On August, with eight other innovative startups, we began a 4-month acceleration program at Vertical. Together with partners such as Samsung, The Hospital District of Helsinki and Uusimaa and Fazer, we will be revolutionising digital health as you know it.

Read more: http://www.vertical.vc/fall2017batch/#.WcEfDsgjGUk